Return inspection and exchange decisions
Separate return identity, condition, restocking, credit approval and replacement shipment records.
Investigate a returned item that does not match the dispatch
Separate receiving custody from acceptance of the return when item or serial identity is disputed.
Split a return into usable, repair-review and damaged units
Record item-level inspection outcomes so a whole parcel is never restocked under one convenient status.
Move inspected returns from the return area back to stock
Carry the inspection release into a counted location move without recording a second receipt.
Approve preparation of a return credit document
Review the returned units and agreed terms before authorising finance to prepare a document for the accepted scope.
Link a replacement shipment to its approved return exchange
Use a specific exchange authorisation so a replacement is not mistaken for a second sale or a completed return.