Compare the return with its original issue
The synthetic return RA-J names two devices DV-A dispatched with serials S71 and S72. The received parcel contains S71 and S99. The team records custody of both but requires an exact serial match for this return authorisation. This is a supplied business rule, not a statement about legal return rights.
| Received serial | Original issue | Decision | Next evidence |
|---|---|---|---|
| S71 | D-J / S71 | Identity matches; inspect next | Condition record IC-J1 |
| S99 | No match in D-J | Hold identity dispute | Customer and dispatch evidence |
| S72 | D-J / S72 | Not returned | Do not count as received |
Resolve identity before restocking or approving credit
- Record parcel contents in custody
- Match item and serial to dispatch
- Inspect matched item
- Hold unmatched item with reference
- Owner resolves return scope
Missing original serial evidence does not prove either acceptance or rejection. Keep the discrepancy open and seek the dispatch record.
Record S99 under a distinct custody line linked to RA-J. Do not rename it S72 to force the return to balance. The return owner may later correct the authorisation with supporting evidence, but the original received serial and its investigation must remain visible.
How many original serials have physically returned, and how many items are in custody?
Show the worked answer
One original serial, S71, has returned. Two items are in custody, S71 and S99. S72 remains unreturned and S99 remains disputed.