Separate operational assignment from a promised choice
Synthetic service requires skill K. A booking with no named-staff requirement can move to another available K-qualified staff member. A named-staff booking needs a customer choice between the replacement and the operator-cancellation option. This example does not claim professional accreditation or automatic staff availability.
| Booking | Requirement | Candidate | Outcome |
|---|---|---|---|
| B-S1 | Skill K; no named staff | S-2: K / available | May reassign |
| B-S2 | Skill K; S-1 named | S-2: K / available | Customer choice pending |
| B-S3 | Skill K | S-3: no K | Reject candidate |
Confirm a suitable replacement
- Read service skill requirement and booking’s named-staff condition.
- Verify the candidate’s recorded qualification and actual assignment availability.
- Save the accepted assignment revision and update operational and customer messages.
No qualified available replacement means unresolved service delivery; do not assign an unsuitable staff member merely to close the task.
Which reassignment can complete immediately from the shown requirements?
Show the worked answer
B-S1 to S-2. B-S2 still needs the named-staff choice and S-3 fails B-S3’s skill requirement.
Keep the original staff reference and reassignment reason so arrival staff can explain the change without reconstructing it.