Compare the operating models
A fictional consultation needs either adviser Jo or Mei. An interview promises a manager and technical assessor together for one candidate. Listing both names as eligible staff would allow just one person to host the interview and would change what the candidate bought.
| Business requirement | Any one eligible provider | All required team roles |
|---|---|---|
| Consultation service | One assignment from Jo/Mei | Reserving both wastes supplied capacity |
| Interview service | Cannot fulfil two-role promise | Manager plus assessor assignments |
| Customer record | One appointment and one provider | One appointment with multiple role lines |
Work through the chosen model
Define the service’s staffing rule before its calendar: any-one pool, or required role list. A team appointment stores one customer-facing ID, start/end, attendee and role-specific staff assignments. The invite and staff agenda refer to the same appointment, rather than creating two unrelated customer bookings. If a required role is unavailable, the promised team service is unavailable.
- Candidate selects the team interview service
- Staff allocate manager and assessor to one appointment
- Candidate receives one appointment confirmation
- Each role sees the same appointment on its agenda
Team services preserve the promised roles but constrain available times and changes. A replacement must satisfy the affected role, while the customer still has one appointment. Use the linked paired-work lesson to evaluate shared time after choosing this service model.
Interview I7 has attendee Lee, manager Jo and assessor Mei. It creates one appointment with two assignment lines. The ordinary consultation C8 creates one appointment with only Jo.
When the other model fits
Jo and Mei can each deliver the complete interview alone and no joint attendance is promised. Keep the team model?
Show the worked answer
No. Use an any-one eligible pool. Skill labels alone do not prove every labelled person is required simultaneously.