Records and local rule
Original fictional transaction agrees a charge of HKD 70 and receives 100 cash. The recorded change due is 30, but only 20 has been handed back with recipient evidence. Local completion requires the full agreed change to be returned or a separately agreed alternative. No alternative is recorded.
| Record | Amount | State |
|---|---|---|
| Agreed charge | 70 | Confirmed |
| Cash received | 100 | Confirmed |
| Change handed back | 20 | Recipient evidenced |
Process the recorded case
- Match the agreed charge and cash receipt
- Calculate the agreed change
- Record each actual handback to the recipient
- Keep the outstanding change open until completed
Do not call unreturned change an extra fee or customer credit without the separate agreed decision.
Check the outcome
What cash is physically retained from this transaction and what change is still outstanding?
Show the worked answer
Retained cash is 100−20=80. Agreed change totals 100−70=30, so 30−20=10 is still to be handed back. The agreed charge remains 70.