Distinguish precedence from unresolved conflict
| Supplied evidence | Question or input | Expected result |
|---|---|---|
| Approved FAQ: closes 17:00; approved timetable: closes 18:00; no precedence rule | When does the centre close? | State the two conflicting times and request owner confirmation |
| Approved FAQ: closes 17:00; approved timetable: closes 18:00; supplied rule: timetable governs opening hours | Which time should be used? | 18:00, with the supplied precedence rule as the reason |
| Separate nonconflicting fixture: approved FAQ says “Location: Demo Building, Room C”; approved timetable says “Saturday: 10:00–14:00”. No street address or other hours supplied. | Give the location and Saturday hours. | Demo Building, Room C; Saturday 10:00–14:00. Do not add an address or other opening days. |
The centre and extracts are invented. Two sources containing different fields are not automatically in conflict. An authority rule must be supplied rather than guessed from a more official-looking filename.
Avoid manufacturing a compromise
The assistant says “The centre closes around 17:30” after seeing 17:00 and 18:00. Why is that a failure?
Show the worked answer
Neither source supports 17:30. Averaging the values hides the disagreement instead of resolving it. The expected response names the conflict and uses the supplied resolution route.
Keep unresolved conflict separate from an out-of-date document that has an explicit replacement. Record the conflicting passages and owner decision, then make the resolved case a new fixture rather than silently changing the old expectation.