Keep two different outcomes
Synthetic defect D-101 prevents filtered export. A verified unfiltered export plus manual selection restores customer C-10’s immediate task under an agreed workaround. The customer task can be marked restored with the limitation recorded, while D-101 remains open. Customer C-11 cannot use manual selection, so their task remains blocked. This article does not assign priority or declare the whole service recovered.
| Record | Evidence | Outcome | Remaining work |
|---|---|---|---|
| C-10 task | Workaround tested and accepted | Restored with limitation | Permanent filtered export repair |
| C-11 task | Cannot complete manual selection | Blocked | Find usable alternative |
| D-101 defect | Filtered trial still fails | Open | Repair and verify filter behaviour |
Close only the outcome supported by the workaround
- Test the workaround for this customer task
- Record accepted limitations
- Update individual task state
- Retain defect investigation
An untested suggestion is not a usable workaround; keep the customer task unresolved.
How many customer tasks are restored and how many defects remain open?
Show the worked answer
One restored customer task, C-10, and one open defect, D-101. C-11 is still blocked.
Record the workaround's accepted limitations for the individual task. Keep the permanent repair open until its own verification is complete.