Customer recovery checks
Verify the original task, individual confirmations, active versions and historical missed work.
Record customer confirmation without inferring it from silence
Separate a staff repair check from the customer’s observed task outcome.
Track recovery for each customer affected by one defect
Use individual task evidence before declaring all linked customers restored.
Keep a positive support rating separate from technical resolution
Record service feedback and task results as different evidence.
Check the missed customer work after a defect is fixed
A new successful run does not automatically repair earlier incomplete outputs.
Check the customer’s active version before claiming a repair applies
Separate a verified repair build from evidence that the affected customer actually uses it.