Records and local rule
Original register has bill 500 and confirmed payment 500. An issued non-return credit of 100 reduces the bill to 400. Local policy holds the resulting excess as customer credit pending an authorised use or refund decision. No cash refund has occurred.
| Record | Amount | State |
|---|---|---|
| Original bill | 500 | Issued |
| Receipt | 500 | Confirmed |
| Credit adjustment | 100 | Issued |
Process the recorded case
- Link issued adjustment to bill
- Preserve confirmed payment evidence
- Record excess customer credit
- Seek a separate credit-use or refund decision
A credit document cannot by itself prove that money has left the company.
Check the outcome
What excess is awaiting disposition?
Show the worked answer
500−(500−100)=100. Confirmed receipt remains 500, net bill is 400 and customer credit is 100; cash refund remains unrecorded.