Separate unknowns from confirmed mismatches
Synthetic service scope accepts remote setup tasks and requires a named customer coordinator plus an agreed data sample. Enquiry E-21 has a coordinator but no sample. E-22 requires onsite hardware repair, outside this fixture’s scope. E-23 meets both inputs. Do not invent a budget or convert missing evidence into a negative lead score: each case needs a different next action.
| Enquiry | Observed input | Qualification decision | Next action |
|---|---|---|---|
| E-21 | Remote setup; sample missing | Needs clarification | Ask for the specific sample |
| E-22 | Onsite hardware repair | Outside stated scope | Explain scope boundary |
| E-23 | Remote setup; coordinator and sample present | Ready for scope discussion | Arrange scope review |
Route by the unresolved decision
- Extract requested outcome
- Compare offered work
- Check required scoping inputs
- Assign the appropriate next action
A customer asking for two different outcomes needs separate scope checks before the entire enquiry is rejected.
E-21 provides the sample tomorrow. Must it become accepted work?
Show the worked answer
No. It becomes ready for scope discussion under the fixture. A quotation and customer decision remain separate.
The required inputs are synthetic, not universal sales criteria. Qualification does not establish an order or promise a delivery date.