Confirm whether the goods are still on site
The sample order O-I has six units in sealed parcel P-I at staging bay S-I. The order owner records cancellation CAN-I. A dispatch note exists but the supplied handover log has no departure. This case concerns a pre-departure cancellation; an actual departure would require a different recovery process.
| Record | Observed state | Action | Owner |
|---|---|---|---|
| O-I / CAN-I | Cancellation authorised | Stop handover | Order owner |
| P-I / S-I | 6 units physically on site | Remove dispatch label; inspect unpack | Warehouse staff |
| Return move RM-I | 6 checked usable units | Return to bin B-I | Receiver checks six |
Close the dispatch task only after the stock is accounted for
- Confirm cancellation authority
- Locate parcel and verify no departure
- Block handover and remove staging label
- Inspect and return usable stock
- Close pick and dispatch references
If a handover or departure is found, mark cancellation recovery pending and locate the goods with the dispatch owner; do not post an on-site stock return.
RM-I records a movement from staging back to storage; it is not a supplier receipt. Retain CAN-I and the original pick so the order cannot remain staged after its stock is returned. Payment refunds are outside this physical cancellation worksheet.
After all six usable units are returned, how many remain staged for O-I?
Show the worked answer
Zero remain staged. RM-I accounts for six units returned to B-I, and the linked pick and dispatch tasks close as cancelled before departure.