Read the supplied contact purpose
Synthetic extension EX47 is owned by reception team T47, shared by S47/S48, not a personal extension. Directory mistakenly marks it as S47 personal. Supplied correction removes the personal relation and creates one T47 contact relation; staff entries may reference T47. No phone-service change is performed.
| Relation | Before | After |
|---|---|---|
| PersonalEX47 | S47 | None |
| TeamEX47 | Absent | T47 |
| Staff references | Misleading personal label | ReferenceT47 |
Correct relationship type
- Verify EX47 team-purpose source
- End mistaken personal relation
- Create T47 shared contact
- Check staff entries reference team
Do not mark both staff as owners of the same personal extension to compensate for the wrong type.
How many team contact records and personal extension relations result?
Show the worked answer
One team contact record and zero personal EX47 relations. Both staff can refer to the shared team contact.
Link staff entries to the team contact
| Case | Action or result | Evidence boundary |
|---|---|---|
| Copy EX47 as two personal contacts | Reject wrong purpose | Shared team contact |
| One team record linked by staff | Accept | Purpose preserved |
The correction changes directory meaning rather than the telephone number. Keep EX47’s stable contact identity and the original source decision.