An acknowledgement is a communication outcome
Synthetic complaint C-361 asks for corrected October output and an explanation of the wrong instructions. The team acknowledges receipt, corrects the output but has not supplied the explanation. The complaint remains partially addressed under the fixture’s agreed requested-remedy record. This operational record does not establish a legal right to a remedy, liability or a formal external complaint procedure.
| Item | Requested result | Evidence | State |
|---|---|---|---|
| Acknowledgement | Confirm complaint received | Sent reply A-361 | Complete communication |
| Corrected output | Restore October rows | Correction verified | Remedy item complete |
| Explanation | Explain contradictory advice | Not supplied | Remedy item pending |
Resolve the requested items explicitly
- Record requested remedy items
- Record acknowledgement separately
- Track evidence for each item
- Close only with documented dispositions
A request outside the agreed process needs a stated disposition, not deletion from the complaint record.
How many requested remedy items remain pending?
Show the worked answer
One: the explanation. The acknowledgement is complete but does not replace that requested outcome.
Track the dispositions the team actually agreed to address. Keep each requested outcome visible until it has a recorded result or stated disposition.