Compare the operating models
A fictional furniture seller holds chairs locally but lets its supplier deliver custom desks directly to buyers. Both start with a customer order. Only the chair journey includes custody in the seller’s warehouse.
| Business requirement | Receive then dispatch | Supplier direct |
|---|---|---|
| Physical route | Supplier → W1 → buyer | Supplier → buyer |
| Staff work | Receive, inspect and pick | Send delivery instructions and follow delivery |
| Return destination | Shop warehouse under local policy | Agreed supplier route, not assumed W1 |
Work through the chosen model
The direct route retains supplier order, buyer delivery address, linked sales line and delivery evidence. It does not invent a W1 receipt. A mixed customer order can have a chair dispatch and a separate direct desk delivery, each with its own promise.
- Select route per order line
- Send warehouse task or supplier instruction
- Track each delivery to completion
Direct delivery avoids local handling but gives the seller less direct inspection and packing control. Warehouse delivery adds custody work and space requirements. Choose by the physical job, not by which status is easier to automate.
Order O8 contains two chairs and one desk. W1 dispatches two chairs; supplier S1 delivers one desk. O8 has two deliveries and no desk receipt at W1. The buyer sees both expected arrivals.
When the other model fits
The seller must inspect and fit every desk before delivery. Is the same direct route suitable?
Show the worked answer
No. Route it through the seller’s handling location, or agree a different verified inspection arrangement before promising direct delivery.