Compare the operating models
In this fictional example, O14 was paid online and is ready for pickup. W15 is a walk-in customer choosing and paying now. Both leave the counter with goods, but O14’s commercial sale already exists.
| Business requirement | Existing-order collection | New walk-in sale |
|---|---|---|
| Order identity | Find O14 | Create W15 |
| Payment | Read existing payment status | Take supplied payment now |
| Handover | Complete O14 pickup fulfilment | Complete W15 sale fulfilment |
Work through the chosen model
Pickup work stores order reference, pickup location, collected items and handover status. A walk-in basket stores selected items and new payment. Staff first identify which journey the buyer is on, rather than scanning every parcel as a new sale.
- Ask for order reference or new selection
- Open pickup record or new basket
- Record the actual handover
Linked pickup needs reliable order lookup and staff visibility. Separate systems require a clear handover record.
O14 collection completes one existing order and adds no new sale/payment. W15 creates one sale. Two handovers occur, but only one new counter sale.
When the other model fits
O14’s buyer also chooses a separate mug at the counter. Is everything just collection?
Show the worked answer
No. Collect O14 and create the distinct new purchase through the supplied sale process.