Preserve the unresolved task
In this invented conversation, a user asks to move booking DEMO-17 from Tuesday to Wednesday at 16:00. The user says the app shows an error. The assistant explains that staff must check availability; no change is submitted.
| Field | Expected content | Do not infer |
|---|---|---|
| Request | Move DEMO-17 to Wednesday 16:00 | That the new time is available |
| Known blocker | User reports an app error; exact message not provided | A diagnosed technical cause |
| Action status | No change submitted; staff availability check needed | Booking already changed |
Make the next action explicit
Review: “Customer had trouble booking. Resolved.” What is missing?
Show the worked answer
It omits DEMO-17, the requested Wednesday 16:00 time, the reported error and the pending availability check. “Resolved” contradicts the stated unfinished task. A usable summary preserves those facts and assigns staff to check availability.
Judge completeness against the supplied transcript, and distinguish reported symptoms from verified causes. Keep contact details out of this public synthetic example. A complete handoff summary is not evidence that the receiving team accepted or completed the task.