Records and local rule
Original bill is 500 and remittance says 500, but confirmed receipt is 490. No fee, discount, credit or withholding evidence is supplied. Local policy allocates only actual confirmed receipt and opens a shortfall investigation.
| Record | Amount | Evidence state |
|---|---|---|
| Bill | 500 | Issued |
| Remittance wording | 500 | Stated, not received total |
| Actual receipt | 490 | Confirmed |
Process the recorded case
- Match bill and remittance reference
- Record actual settled receipt
- Allocate received amount only
- Request evidence for the shortfall reason
Do not book the missing ten as a provider fee or forgive it as a discount without the required evidence and decision.
Check the outcome
What remains open under these records?
Show the worked answer
500−490=10. Keep ten open with reason unknown; neither a fee nor discount is established.